NAWRB Conference Interview with Alicia Townsend, U.S. Bank

AliciaTownsend

NAWRB: What are you responsible for, in your own words?

I’m Vice President for the great state of Ohio. This is my first opportunity to engage and I’m loving it—that’s the conversation we’re just having. It’s nice for us, as bankers, to be engaged at this level and be able to go where the customer is or where the partner is to make things happen.

My primary responsibility is to ensure that the markets we cover meet our Community Reinvestment Act performance measures. That is service: Are we in the community? Are we serving on nonprofit boards? What’s our branch distribution look like, especially around low-to-moderate income communities? Are we making loans? Are we making loans to low-to-moderate income people, or are we making loans in low-to-moderate income communities? We have service, lending and investments.

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